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As part of this transition, we are identifying and converting traditional knowledge base 'how-to' articles into the new On-Guide Learning (OGL) format. Eventually, these articles will be phased out from the Services & Support Knowledge Base. Users will be seamlessly redirected to the new, enhanced method of interacting with the system, ensuring a more efficient and user-friendly experience.

Description

Link

KBAs flagged for OGL

Lref gdrive file
urlhttps://docs.google.com/spreadsheets/d/1CjYCBOooN8ssXGYV26-z4R6TEoUAutpcB3Avx3k9ED8/edit#gid=0

Recorded session of converting KBA to OGL process guides

Lref gdrive file
urlhttps://drive.google.com/file/d/1-EeUf1aBLEahFlONqlDHrqbivrgfj15f/view?usp=sharing