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As part of this transition, we are identifying and converting traditional knowledge base 'how-to' articles into the new On-Guide Learning (OGL) format. Eventually, these articles will be phased out from the Services & Support Knowledge Base. Users will be seamlessly redirected to the new, enhanced method of interacting with the system, ensuring a more efficient and user-friendly experience.
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KBAs flagged for OGL |
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Recorded session of converting KBA to OGL process guides |
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