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1. Cognos Sandbox = Now thru 5:00 PM, Friday, January 10:  ITS-BIA will review the upgrade in our sandbox prior to planning an upgrade of DEV.  The 12.0.4 upgrade has already been installed on our sandbox.

2. Cognos DEV = 5:00 PM on Friday, January 10: 

   1. A backup of the DEV content store will be conducted.  This will be insurance against any unforeseen issue during the upgrade process.

   2. The admin team will perform the upgrade of the DEV environment.

   3. Cognos DEV will be unavailable while this work occurs.

3. Cogno DEV = Post DEV upgrade Friday, January 10 thru 5:00 PM Friday, January 24:

   1. All development teams to review content in Cognos DEV for two weeks and test for issues related to the upgrade.

   2. Any issues are to be reported by sending an email tobusintel@ucsd.edu

   3. If an issue is deemed critical, a rollback of DEV to the current version will be scheduled as soon as possible.

   4. NO MIGRATIONS OUT OF DEV can occur as the content from the upgraded environment will not work in environments on an earlier version.

4. Cognos DEV = Friday, January 24

   1. GO/ROLLBACK determination for QA upgrade will be made.

   2. GO – the upgrade is applied to QA only over the weekend following the DEV upgrade. 

      1. This will be the determination if no new issue(s) are found in the upgraded version or if any new issue noted is deemed insignificant enough to move forward.

   3. ROLLBACK – the upgrade is rolled back from DEV

      1. This will be the determination only if new issues are found in the upgraded version and those issues are deemed significant.

5. Cognos QA = 5:00 PM on Friday, January 24 (based on GO determination in previous step):

   1. A backup of the QA content store will be conducted.  This will be insurance against any unforeseen issue during the upgrade process.

   2. The admin team will perform the upgrade of the QA environment.

   3. Cognos QA will not be available while this work occurs.

6. Cognos QA = Post QA upgrade Friday, January 24 thru 5:00 PM Friday, January 31:

   1. All development teams to review content in Cognos QA and work with end users to test for issues related to the upgrade.

   2. Any issues are to be reported by sending an email to busintel@ucsd.edu

   3. If an issue is deemed critical, a rollback of QA and DEV to the current version will be scheduled as soon as possible.

   4. NO MIGRATIONS TO PROD can occur as the content from the upgraded environment will not work in environments on an earlier version.  Content may be migrated from DEV to QA.

7. Cognos QA = Friday, January 31

   1. GO/ROLLBACK determination for PROD upgrade will be made.

   2. GO – the upgrade is applied to PROD over the weekend following the QA upgrade. 

      1. This will be the determination if no new issue(s) are found in the upgraded version or if any new issue noted is deemed insignificant enough to move forward.

   3. ROLLBACK – the upgrade is rolled back from DEV and QA. 

      1. This will be the determination only if new issues are found in the upgraded version and those issues are deemed significant.

8. Cognos Prod = 5:00 PM on Friday, January 31 (based on GO determination in previous step):

   1. A backup of the PROD content store will be conducted.  This will be insurance against any unforeseen issue during the upgrade process.

   2. The admin team will perform the upgrade of the PROD environment.

   3. Cognos Prod will not be available while this work occurs.

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Testing

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Currently, only the Cognos provided packages are available to test against.

Team content and Samples have not fully been moved into the Sandbox, please ignore them for now. Not all data sources have been moved into the Sandbox so not all reports will work.

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Test	Ask Yourself
Person menu in the upper right	Can you see your Profile and settings? Can you shut off the Welcome banner? (see settings)
Hamburger menu in the upper left	Can you find the ‘Content’ area? Can you open a ‘New’ report? Can you upload data?
Content area	Can you see your ‘My content’? Can you change from Tiles to List view? Can you open a report from within ‘Get started’?
Report Development area	Can you connect a new report to the “GO data warehouse (query) found in the folder Team content / Samples / Models? Note: there are objects within this package so once you pick the package, just click Open. Image Modified Can you toggle into and out of edit mode? Can you add a filter? Can you run a report? Can you run a report in a different format? Can you save the report to your My Content
Report specific	Does anything in my report break? Can I run the report and get the same results as Cognos Prod (picking the Hana-Prod)? Does my drill-through work? Do my graphics / images work? Does my HTML / PDF / Excel export work? Does my report run time increase / decrease?
Non-supported items - BIA cannot help fix these	HTML code Java Script Macros

Help us Investigate

Please email busintel@ucsd.edu when you encounter something unexpected.  If you can provide the additional information seen below in your initial email that will help use investigate:

• What browsers have you tried?

• What version of browsers are you on?

• What happened when you cleared your cache and restarted your browser?

• Are you on a Mac or PC?

• What time did it occur? How frequently?

• What exactly were you doing?

• Please provide a full-page screenshot