Members in attendance
- Former user (Deleted)
- Corn, Michael (Deactivated)
- Daniel Quach
- James Dotson
- Claire
- Former user (Deleted)
- Lillian Maestas
Purpose
- Check-in on CCR Support to-do's from last meeting (notes from last meeting: https://docs.google.com/document/d/1nX4SOUQL78T28xXgRo2br8yTbkvLeMo3uyxSF_ydQvg/edit?usp=sharing)
ITS-Pro code: https://its-pro.ucsd.edu/browse/CIC-265
Discussion items
| To-Do's | Representative(s) | Updates |
|---|---|---|
Look at pager duty closer to see how it notifies and how it can be used effectively for Critical and High tickets | Phillip, James |
|
Add any vendor SLAs to each service as appropriate | Phillip, James, Teri, Daniel | |
| Add additional contacts for each team | Phillip, James, Teri, Daniel | |
To prepare the different Scenarios that are possible and review it in the next meeting so the Team leads can see if the ticket process/plan will cover the expected scenarios | Claire |