Regardless of license platform authentication needs to take place in order to use any applications in the adobe suite. There is an xml file on both mac and pc's plaforms that may be present and should be edited. We have encountered a number of different permission errors for both named user licenses and share device license platforms due to a needed change to the xml file. The file name is: ServiceConfig.xml The following is where you can find it on a mac and PC:

Mac: Library (main library not user library)/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml

PC: C:\Program Files (x86)\ Common Files\Adobe\OOBE\Configs\ServiceConfig.xml

In both cases you are editing the same thing: You are changing the AppsPanel value from false to true. Here is a video for both platform on how to do this.

Mac: https://www.youtube.com/watch?v=0xJ36xe8JOY

PC: https://www.youtube.com/watch?v=FyphY4QJk44

It has been our experience on both license platforms that permissions denied errors occur. Changing the AppsPanel value from false to true has fixed these issues in all cases.

NOTE: In our current process we check for this file on any computer we are working on and make the necessary change.

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