Request a Token

If you do not have a cell phone then you will need to request a token for DUO authentication.

A limited number of tokens (pictured below) are available for distribution. When completing two-step login, enter the temporary passcode shown on the token screen.

Please keep in mind two things regarding tokens:

A passcode can also be generated from within the Duo phone or tablet app. The app-generated passcode is accessible even without a cell or wifi connection. Whether you're on a flight or a ship, traveling internationally or working in a subterranean bunker, if you're using the app and have the device, you should be covered.
Best practices call for registering multiple two-step login devices. Even with a token, you'll want a backup plan for the day you lose it or leave it at home. Therefore, please read up on the various ways to complete two-step login and ensure you have multiple options.

How to Request a Token

First things first, you'll need to register yourself in our Duo account. Start here: https://duo-registration.ucsd.edu. After logging in via Active Directory, click the green "Start setup" button. At this point we at least have a record of your identity, and can associate it with a token. This is the minimum first step.
Request a token from the Service Desk at servicedesk@ucsd.edu or 858-246-4357. Please provide your name, department, mailcode and a brief statement outlining why you're requesting a token.
On-campus personnel can make arrangements to pick up their token from the Service Desk or have it delivered via campus mail. Off-campus personnel can make arrangements to have it mailed or shipped to their location. The Service Desk is located in AP&M (Applied Physics and Math building) on the first floor.

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