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Elicitation includes the processes of planning and preparing for elicitation, conducting elicitation, and confirming elicitation results. Elicitation draws information such as needs, requirements, and other solution information from various sources.

The business analysis processes are presented as discrete processes below, although in practice, they overlap and interact :

3.1 Determine Elicitation Approach

3.2 Prepare for Elicitation

3.3 Conduct Elicitation

3.4 Confirm Elicitation Results

The process of thinking through how elicitation activities will be conducted, which stakeholders will be involved, which techniques may be used, and the order in which the elicitation activities are best performed.

The process of organizing and scheduling resources and preparing necessary materials for an individual elicitation activity.

The process of applying various elicitation techniques to draw out information from stakeholders and other sources.

The process of performing follow-up activities on the elicitation results, determining an appropriate level of formality to use, reviewing with stakeholders for accuracy and completeness, and comparing to historical information.

Inputs

Inputs

Inputs

Inputs

  • Project scope

  • Business need statement

  • Stakeholder engagement and communication approach

  • RACI Chart

  • Elicitation Approach

  • Project scope

  • Business need statement

  • Stakeholder engagement and communication approach

  • RACI Chart

  • Elicitation preparation materials (consolidated documentation and templates)

  • Elicitation preparation materials

  • Unconfirmed - Requirement Elicitation document

Tools

Tools

Tools

Tools

  • Brainstorming

  • Interviews

  • Retrospectives and Lessons Learned

  • Document analysis

  • Interviews

  • Brainstrorming

  • Document analysis

  • Facilitated workshops

  • Focus Groups

  • Interviews

  • Observation 

  • Prototyping

  • Questionnaires and surveys

  • Walk throughs

  • Question and Answer session

  • Document review and Sign-Off 

Output(s)

Output(s)

Output(s)

Output(s)

  1. Elicitation Approach

  1. Elicitation preparation materials (consolidated documentation and templates)

  1. Requirement Elicitation document (unconfirmed)

  1. Confirmed Requirement Elicitation document

Templates: 

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