...
- Projects (Discretionary): All projects greater than 100 total work hours will need to go through the formal Project review process and require a Project Charter (see Project Lifecycle & Project Initiation pages). Once initiated, Projects will follow the ITS PRO Ontology for tracking project effort and deliverables.
- Enhancements (Discretionary): A body of work less than 100 total work hours can follow a more lightweight process. This set of work is sometimes referred to as a request and includes things like bundling and delivering enhancements to an existing system. In order to meet the needs of our fast-pace environment, these requests will not need to go through the formal project review and chartering process. Work on requests, however, will be managed using the same project ontology and can be started with the approval of the department Senior Manager or Service Manager. As a best practice, the enhancement workstreams should be managed and prioritized by the service area's governance body.
- Operations (Mandatory): All other maintenance or operational work that does not require the same oversight from the PPMO. This work is sometimes referred to as non-discretionary work. A similar ontology for Service Operations will need to be managed for these work items, however since they are an ongoing body of work, they are not considered formal projects and will not require setting such info as estimates on tasks. Note: At times a body of work to support the service operations needs to be more formally managed. In this case, the project ontology can be used for greater control of the effort and deliverables.
- Administrative (Mandatory): Service operations ("SVCOPS" in Jira); administrative overhead. Sick time, vacation, general ITS mtgs, professional development, etc.
...