Versions Compared

Old Version 29

changes.mady.by.user Mojgan Amini

Saved on

compared with

New Version 30

changes.mady.by.user Mojgan Amini

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: remove draft notice

...

...

...

Info
titleDraft

This guide is still in progress

It It is important to track all effort across Project work and Service Operations work. Conveniently, the IT Services methodology is very similar for both work types.

...

Object NameObject TypeActivities**

Roadmap for Email & Calendaring

Roadmap
  • Create & maintain roadmap for Email & Calendaring

CSI Plan for Email & Calendaring

CSIPlan
  • Create & maintain CSI Plan for Email & Calendaring
  • Run reports and measure improvements for Email & Calendaring

Communication for Email & Calendaring

CommArtifact
  • Update Blink content for Email & Calendaring
  • Conduct satisfaction survey for Email & Calendaring
  • Conduct training session for Email & Calendaring

PR: PRB0000039 - Email delays

ProblemReport
  • Conduct Problem Review for PRB0000039
PR: PRB0000069 - Gmail not reaching campus email serversProblemReport
  • Conduct Problem Review for PRB0000069

Office365 Outlook

AppInstance
  • Provide end-user support for Office365 Outlook
GmailAppInstance
  • Provide end-user support for Gmail

Email & Calendaring Services

Note: if support for multiple offerings are often treated together, then an object like this one can be created to track all support work for a group of offerings.

AppInstance
  • Provide end-user support for all Email & Calendaring Services

...