Who in ITS is required to log their time ITS PRO?

All ITS Staff are required to log time ITS PRO. Part-time students may be requested to log their time at the discretion of their supervisor as appropriate.

What about contract employees, consultants and vendors working on projects?

Any contract employee working approximately 40hrs per week for ITS should record time in ITS PRO. Consultants and vendors typically will not log time in ITS PRO. However, a project manager or project sponsor can determine if it is either necessary or provides value for a vendor or consultant to record time in ITS PRO.

Do our customers working on projects with us need to log time in ITS PRO?

A: If a project team member outside of ITS is assigned a project task, they are required to enter the amount of time they worked on that task, just like anyone else on the project. They are not expected to enter time for anything beyond the project tasks that they are assigned.

Where do we log time for transit?

Include it in the activity that you are traveling for, i.e. a project meeting, an-all hands meeting, etc.

Where do we log time for general 1-1 meetings?

Recurring 1-1 meetings should be logged to 

Where do we log time for vendor meetings?

Log time to the relevant project activity, if part of a project. Otherwise, log time towards support or investigation towards a service. There is not a general ITS category for vendor meetings as they are typically associated with a particular initiative.

What if we worked on holiday? Do we record that time in ITS PRO as well?

The system will allow you to record time on any day of the year (that you spent time working) including holidays. If you work on a holiday, you should log the time worked.

How does an exempt staff member who might be out of the office for a doctor's appointment but then makes up the hours on the weekend, log their time?

If 6 hours are worked on Monday, then 6 hours should be logged on Monday. If 2 hours are worked on a Saturday, then 2 hours should be logged on Saturday. Note: On Monday, the time for the doctor's appointment would be logged to 

Yes, this glossary of time tracking categories and activities covers all the general activities and will help you select the right one for your need: Glossary of General ITS-ALL Time Tracking Areas

Start by discussing this need with your manager. If it is determined that a new work area needs to be created to most effectively represent work, then the manager is encouraged to contact its-pro@ucsd.edu with the request. Work activities should typically be related to a service.

Do not enter time for lunch. An 8-hour work day approximation does not include lunch.

We have called out which days the office is closed in ITS-PRO so it is not necessary to report 8 hours of OOO time on holidays in ITS Pro (just like MyTime).

EcoTime).

For basic time tracking start by watching the demo video which can be found on the ITS-PRO info page. If additional information is needed, please ask your manager for help. If you are having technical problems, please contact the service desk or its-pro@ucsd.edu 

How can my client get access to ITS PRO?

ITS PRO has been configured based on ITS requirements.  If our project partners are making contributions to the project, then they can be given access to ITS PRO via their AD account. If there is a strong need for client access please contact its-pro@ucsd.edu to discuss you circumstance.

I'm a manager, how do I get appropriate access to view my team's timesheet?

How do I log a ticket/issue related to ITS PRO?