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Visit the Services & Support website: https://support.ucsd.edu/services

If your request is for a particular student/list of students, please include the student's name, PID, and EID (if applicable). Including the PID and/or EID help us to best identify the student's account.  After submitting your ticket to Services & Support, you will received an auto-generated email that confirms it was submitted successfully with the case number. The Financial Support Unit will do their best to respond within 5 business days. During busier periods, it could take longer. 

Employment - I have a question about…

 Employment Exception Requests

Please review https://ucsdcollab.atlassian.net/l/cp/jGYtZ01Q and https://ucsdcollab.atlassian.net/l/cp/QA4H7QzN for further details on downloading an exception request form and submitting via Google form to the Financial Support Unit.

Types of employment exceptions include: 

  • Over-50%

  • Non-Student Tutor/Readers

  • Miscellaneous

 Graduate Fee Remission - FSRT

Please utilize the Student Support Portal for submitting questions/issues regarding a graduate student's ASE or GSRTF Fee Remission. 

Examples: 

  • I submitted GSRTF for my student a month ago and it has not yet been applied to their billing account. I am requesting a status update regarding my student's GSRTF. 

  • My student has ASE Fee Remission. They previously had a health insurance waiver for this quarter but recently cancelled it. We need the TA Health Insurance portion of fee remission re-applied to the student's account. 

Submit a ticket to the Student Support Portal: 

  1. Select "Student Support" from Services & Support homepage

  2. Select "Get Help & Order Services"

  3. Log in with Active Directory credentials when prompted

  4. Select "Submit a Ticket" 

  5. To reach Fee Remission service offering, please complete as follows:

    1. I want to... Ask a Question or Make a Request

    2. About... Student Billing, Payments, Refunds

    3. Related to... Student Payment Support

    4. More Specifically... Graduate Student Fee Remissions (ASE/GSR)

    5. Subject... Recommended: Student Name (PID) 

    6. Description - Helpful to give the student's name and PID, quarter, the type of employment, what was expected, what happened, take a screenshot

    7. Add attachements - Attach screenshot, if applicable

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