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Having trouble finding the time tracking areas in ITS PRO? Check out this short video.


Are you still getting used to the time tracking categories and finding the right ones to match your effort? This glossary of time tracking categories and activities will help you select the right one for your need. Note: All activity areas are scoped to ITS, unless otherwise noted.

Work ActivitiesDescription and examplesITS-PRO link
Work Area: General Admin Work
Spend time away from workVacation, Sick, Appointment, Personal time away from work

SVCOPS-590 - Getting issue details... STATUS

Organize workspaceCheck email, sort, organize, categorize, time tracking, productivity work

SVCOPS-591 - Getting issue details... STATUS

Pursue learning opportunitiesNon project-related Training, Conference, Class, Books, Webinar, Professional Development 

SVCOPS-592 - Getting issue details... STATUS

COVID-19 Emergency PlanningAll support and planning work related to COVID-19 efforts including day-to-day, one-off, and unplanned work. Examples include participating in planning meeting, collaborating on solutions, sending messaging, supporting staff/faculty/students, symptom screening, getting a COVID-19 test. Note: project deliverables related to COVID-19 can be tagged at the object-level with COVID-19. 

SVCOPS-576 - Getting issue details... STATUS

Work Area: Committee, Governance Engagement
Participate in general ITS meetings/collab1-1 meetings, individual team meetings, all-hands, hallway conversations, and strategic planning scoped to ITS.

SVCOPS-597 - Getting issue details... STATUS

Participate in UCSD committees/collabPrep and participation in governance, campus meetings, committees, proposals, publication, conference presentation, informal conversations, outreach, strategic planning scoped to UCSD.

SVCOPS-598 - Getting issue details... STATUS

Participate in UC-wide committees/collabPrep and participation in governance, system-wide meetings, committees, proposals, publication, conference presentation, informal conversations, outreach, strategic planning scoped to the UC system.

SVCOPS-599 - Getting issue details... STATUS

Participate in industry-wide committees/collabPrep and participation in governance, meetings, committees, proposals, publication, conference presentation, informal conversations, outreach, strategic planning scoped to Higher Ed and related industry.

SVCOPS-600 - Getting issue details... STATUS

Work Area: Personnel/Financial management
Conduct personnel managementPerformance evaluation, coaching staff, personnel actions, employee-employer relationship, staff development

SVCOPS-593 - Getting issue details... STATUS

Plan budget and financesBudget planning, financial management

SVCOPS-594 - Getting issue details... STATUS

Submit reconciliation/reimbursementReconciliation, reimbursement, approval, expense, travel, event

SVCOPS-595 - Getting issue details... STATUS

Acquire and retain talentRecruitment, job card creation/changes, hiring, reclassification, retaining talent

SVCOPS-596 - Getting issue details... STATUS

Annual renewal of time tracking areas

Each year, a new set of general time logging issues are created as follows:

  1. Every year, starting in January, the new year's general time logging issues will be created.
  2. If, in January, you still log time against the previous year's general time issue, you will receive a friendly reminder (including a link to the new one).
  3. In February, last year's general time logging issues will be marked as "Inactive" and locked (so make sure you are up to date on your time logging!)
  4. The title of the general time logging will start with the YEAR, i.e. "2021 - Organize Workspace"
  5. The issues will still continue to live in SVCOPS, but will get a new key (i.e. SVCOPS-14 to SVCOPS-XXX).

Note: Activities starting with "SVCOPS-" are scoped to department-wide effort and used by all IT Services staff. The ITS Senior Management Team (SMT) is accountable for creating, altering or retiring "SVCOPS-" activities.

Still have more questions? Visit our Time Tracking FAQ page.

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