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Delete A Supplier Profile/Break Connection

Delete A Supplier Profile/Break Connection

Owned by Vasser, Tiffany
Last updated: May 01, 2025 by Heather Rutkowski

https://community.paymentworks.com/payees/s/article/How-to-delete-supplier-profile

In order to delete a supplier profile (supplier record from your ERP that has been uploaded into PaymentWorks), you must use a supplier file template to create a Delete File (also referred to as a "DEL file").

A Delete/DEL File can be used to remove or "break" a connection for any of your "connected" vendor registrations. This may be needed for the following scenarios:
 

  • Connected vendor needs their registration returned to them for corrections

  • Vendor was connected to the wrong supplier profile/vendor number

  • Previously uploaded supplier profile contained incorrect data

  • Vendor record in ERP was deactivated and needs to be created again as new

 

If you need to retrieve a supplier file template, you can navigate to “Setup and Manage Supplier Portal” and click “Download Sample":
 

image-20241002-141037.png

 

On the supplier file template, you will need to fill in the following columns:

  • Delete lines 2 and 3 on “suppliers-sample” spreadsheet

  • VendorNum: should contain the vendor’s current vendor number (Note: if applicable, please ensure leading zeros are included on vendor number)

  • SiteCode - should contain the vendor’s assigned site code

  • SupplierName - should contain the word “DEL”

  • Remit Address - should contain the work “Remit”

image-20241002-235024.png

Then, you will need to upload the delete file on the "Upload Data" page (under "Upload Suppliers"). You will know if the delete file upload was successful if a number appears next to the “Deleted” keyword as shown in the image below. If a zero appears next to the word “Deleted”, the supplier profile was not deleted.

 

image-20241002-141106.png

Once complete you need to create a case with PaymentWorks so they can break the connection.

https://help.paymentworks.com/contactsupport

Help --Contact Support

Hello,
Please break connection on the registration for Universal Protection Security Systems, LP - Request ID XXXXXXX. Supplier number XXXXXX supplier site PAYMT XXXXX. We need to return the registration for them the supplier. DEL file has been loaded successfully.
Thank you,
Heather Bradley

image-20240521-161516.png

Complete ticket information and click Next to submit ticket.

**No need to CC Heather Bradley**

Support ticket number will be issued for following up purposes - Support Ticket Number: 00149640