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Information about Kuali Build integration with ServiceNow

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Table of Contents

Table of Contents
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Process

Form Link > KB > SNOWIn some cases, the front-end form is created in Kuali Build instead of ServiceNow, whether for speed, ease of updates, or intricate workflows. The form is sent to ServiceNow and becomes a Case (ticket) upon arrival. For users, the experience is nearly identical: fill out a form, a SNOW ticket is created and assigned to the business office.


Form Submitter Instructions

  • Instructions re: use the KB dashboard

    • When the business office form originates in Kuali Build (KB), the submitter may view their submissions in the Kuali Build Submissions dashboard.

      • Edits to current or closed SNOW Case/tickets are not performed in Kuali Build.
      • Status = “Complete”  This means the KB form has been sent to SNOW to
      • be
      • become a
      • ticket.“Duplicate & Edit” - doing this IN Kuali Build, not in SNOW
      • case/ticket.

    Duplicate & Edit a Submission

    For any form that has been submitted, you have the option to 'Duplicate and Edit' the original file for another submission.

    To duplicate a previous submission, navigate to your 'Submissions' and select the 'kebab menu' (vertical 3 dots) in the 'Actions' column. Select 'Duplicate and Edit'.

    Edit applicable areas of the Kuali Build form, attach any new files and submit the new information.