OGL Training language (to incorporate into our comms):
Focus: Resource roles and commitments defined across different project stages, focused on defining the project plan with clear governance, roles, and responsibilities.
Refine: the focus of this stage is selecting, reviewing, and refining the OGL content to ensure alignment with UC San Diego’s requirements (i.e., Blink and KBA pages).
Enable: occurs when the Cloud solution goes live and will involve monitoring activities and content to ensure successful deployment to the production environment and checks and balances in place for content sign-off.
Mature: Though the preceding stages ensure OGL is a success from day one, the Mature stage ensures OGL is an integral part of our business strategy through user feedback, analytics, and upgrade cycles.
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Kick-off notes (starting off point):
Focusing on the what:
what is OGL?
OGL is an overlay on the browser
works independent of the cloud applications
understands user behavior in the application and presents content
has no direct communication with the cloud application
does not require user accounts to be created
focusing on the whyof the project:
why digital transformation and organizational change are vital to UCSD BFS
opportunity to bring into focus the vision of empowered users and operational excellence
modern and easy-to-use system for understanding BFS content and resources
To do:
define goals for each stage
build out meeting agendas (e.g., add an activity for engagement)
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Kick-off Meeting Agenda:
overview of the OGL cloud service and implementation process
Identify holders of key roles and responsibilities; sets the tone and clarifies roles + responsibilities
clarify roles and responsibilities for each team member
why each person matters: reiterate the interdependencies of each member’s contribution, leading to faster Cloud adoption and enhanced user experience.
Review training plan and digital learning assignment
determine appropriate meeting cadence based on timelines
establish frequency and format of collaborations
determine your project governance approach (content is consistent!)
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Getting started with Content Creation
Creating Content (homepage tile and create button)
Using the Full editor
creating a Smart Tip
creating a Beacon
creating a Message
Content Activation
Creating a Simple Condition
Creating an Advanced Condition
Creating a Time Condition
Creating a Multi-tip Step-step
Working with OGL Content Types
Creating a Mobile Guide
Creating a Process Guide
Creating Training Item
Creating a Survey
Creating a Task List
Creating a Hotspot
Creating a Launcher
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