Creative matrix- quickly generate ideas to address a wide range of people and situations
Silent circuit- run a brainstorm that is inclusive of different learning styles and personality types
Round robin- get a fresh perspective on an old problem
Idea prioritization- visualize and align on which ideas you should pursue first
Participant instructionstopics
Oracle Configuration Manager
Notes
What is OCM?
Oracle Configuration Manager (OCM) is used to collect client configuration information and upload it to the Oracle repository.
When client configuration data is uploaded on a regular basis, customer support representatives can analyze this data and provide better service to the customers.
Oracle Configuration Manager benefits your organization by:
Reducing time for resolution of support issues
Providing pro-active problem avoidance
Improving access to best practices and the Oracle knowledge base