Who in ITS is required to log their time ITS PRO?

All ITS Staff are required to log time ITS PRO. Part-time students may be requested to log their time at the discretion of their supervisor as appropriate.

What about contract employees, consultants and vendors working on projects?

Any contract employee working approximately 40hrs per week for ITS should record time in ITS PRO. Consultants and vendors typically will not log time in ITS PRO. However, a project manager or project sponsor can determine if it is either necessary or provides value for a vendor or consultant to record time in ITS PRO.

Do our customers working on projects with us need to log time in ITS PRO?

A: If a project team member outside of ITS is assigned a project task, they are required to enter the amount of time they worked on that task, just like anyone else on the project. They are not expected to enter time for anything beyond the project tasks that they are assigned.

Q: My right navigation only shows Recently Viewed items, how do I get my Work Activities back?

A: My Work Activities was replaced by "Favorite" items. You can see more information about that here:

Quick Guide to Tempo Timesheets

Where do we log time for transit?

Include it in the activity that you are traveling for, i.e. a project meeting, an-all hands meeting, etc.

Where do we log time for general 1-1 meetings?

Recurring 1-1 meetings should be logged to 

Where do we log time for vendor meetings?

Log time to the relevant project activity, if part of a project. Otherwise, log time towards support or investigation towards a service. There is not a general ITS category for vendor meetings as they are typically associated with a particular initiative.

What if we worked on holiday? Do we record that time in ITS PRO as well?

The system will allow you to record time on any day of the year (that you spent time working) including holidays. If you work on a holiday, you should log the time worked.

How does an exempt staff member who might be out of the office for a doctor's appointment but then makes up the hours on the weekend, log their time?

If 6 hours are worked on Monday, then 6 hours should be logged on Monday. If 2 hours are worked on a Saturday, then 2 hours should be logged on Saturday. Note: On Monday, the time for the doctor's appointment would be logged to 

Which time tracking areas should I use? Is there a glossary that describes them clearly?

Yes, this glossary of time tracking categories and activities covers all the general activities and will help you select the right one for your need: Glossary of General ITS-ALL Time Tracking Areas

I can't find an appropriate place to log my work activity. How can I request an additional work area?

Start by discussing this need with your manager. If it is determined that a new work area needs to be created to most effectively represent work, then the manager is encouraged to contact its-pro@ucsd.edu with the request. Work activities should typically be related to a service.

How can I log time for the same amount of work on multiple days?

Please take a look at the page How to create a recurring time entry

I already entered time in MyTime – do I need to enter time again in ITS PRO?

If you log time you did not work in MyTime, you will want to log same amount of hours in ITS-PRO on 

Where do we log time for lunch? 

Do not enter time for lunch. An 8-hour work day approximation does not include lunch.

Do we log 8 hours OOO for holidays?

We have called out which days the office is closed in ITS-PRO so it is not necessary to report 8 hours of OOO time on holidays in ITS Pro (just like MyTime).

Why did the links and IDs for the general ITS time tracking areas change?

Each year, a new set of general time logging issues are created as follows:

1. Every year, starting in January, the new year's general time logging issues will be created.
2. If, in January, you still log time against the previous year's general time issue, you will receive a friendly reminder (including a link to the new one).
3. In February, last year's general time logging issues will be marked as "Inactive" and locked (so make sure you are up to date on your time logging!)
4. The title of the general time logging will start with the YEAR, i.e. "2019 2021 - Organize Workspace"
5. The issues will still continue to live in SVCOPS, but will get a new key (i.e. SVCOPS-14 to SVCOPS-XXX).

See: Glossary of General ITS-ALL Time Tracking Areas

I missed the ITS PRO training, how can I train myself? Where can I find resources? 

For basic time tracking start by watching the demo video which can be found on the ITS-PRO info page. If additional information is needed, please ask your manager for help. If you are having technical problems, please contact the service desk or its-pro@ucsd.edu 

I didn't get a squeezable puzzle guy for completing my training. Where can I get one?

Please contact its-pro@ucsd.edu with your request. It's a useful reminder to be ITS PRO-active, and a great stress reliever too!

How do I get access to ITS PRO?

Please use your Active Directory (AD) credentials to log in to ITS PRO. The url is https://its-pro.ucsd.edu, Your AD credentials are typically the first part of your email address, for example gbluefin@ucsd.edu would use gbluefin to log in. If you still have issues, please contact the service desk (via the customer portal) or send an email to its-pro@ucsd.edu. 

How can my client get access to ITS PRO?

ITS PRO has been configured based on ITS requirements.  If our project partners are making contributions to the project, then they can be given access to ITS PRO via their AD account. If there is a strong need for client access please contact its-pro@ucsd.edu to discuss you circumstance.

I'm a manager, how do I view my team's timesheet?

Follow these steps:

1. Log in to https://its-pro.ucsd.edu
2. From the top menu bar click on or hover over "Tempo"
3. Under the TEAMS section, click on more...
4. Find and click on your team name (this is the AD group minus the ITS- prefix)
5. By default, you'll see the Team Summary view, click on the "Time Tracking" view on the upper right of the page
6. This will show the view of time entered for each team members for that period.
7. If it doesn't show, please submit a ticket in ServiceNow.

I'm a manager, how do I get appropriate access to view my team's timesheet?

If you are unable to see your team's information under the Tempo TEAM section, please send a request to its-pro@ucsd.edu with the request.

How do I log a ticket/issue related to ITS PRO?

There are several ways to log a ticket. Please use the mechanism that is most convenient for you, they will all be routed to the same support queue. Here are the options:

1. Call the Service Desk at (858) 246-4357 or x6HELP
2. Email the Service Desk at servicedesk@ucsd.edu
3. Use the customer portal to report "Something Broken"
4. Email the ITS PRO support group at its-pro@ucsd.edu