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Solution Evaluation includes the processes to validate a full solution or a segment of a solution that is about to be or has already been implemented. Evaluation determines how well a solution meets the business needs expressed by stakeholders, including delivering value to the customer.

The business analysis processes are presented as discrete processes below, although in practice, they overlap and interact :

6.1 Evaluate Solution Performance6.2 Determine Solution Evaluation Approach6.3 Evaluate Acceptance Results and Address Defects6.4 Obtain Solution Acceptance for Release
The process of evaluating a solution to determine whether the implemented solution or solution component is delivering the business value as intended.The process of determining which aspects of the organization and/or solution will be evaluated, how performance will be measured, when performance will be measured, and by whom.The process of deciding what to do with the results from a comparison of the defined acceptance criteria against the solution.The process of facilitating a decision on whether to release a partial or full solution into production and eventually to an operational team, as well as transitioning knowledge and existing information about the product, its risks, known issues, and any workarounds that may have arisen in response to those issues.
InputsInputsInputsInputs
  • Business goals and objectives
  • Performance data from past, if available
  • Metrics and KPIs
  • Project scope
  • Situation assessment


  • Acceptance criteria
  • Actual acceptance results
  • Approved requirements
  • Evaluated acceptance results
  • Product risk analysis
  • Readiness assessment
  • Stakeholder engagement and evaualtion approach
ToolsToolsToolsTools
  • Cost-benefit analysis
  • Elicitation techniques
  • Prioritization techniques
  • Root cause analysis and opportunity analysis
  • Prioritization techniques
  • Group decision making techniques
  • Retrospectives and Lessons Learned
  • Variance analysis
  • Prioritization techniques
  • Root cause analysis
  • Traceability matrix
  • Group decision making techniques
  • Facilitated workshops
Output(s)Output(s)Output(s)Output(s)
  1. Assessment of business value
  1. Solution Evaluation approach
  1. Evaluated acceptance results
  1. Release decision
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