2. Stakeholder Engagement

Stakeholder Engagement includes the processes to identify and analyze those with an interest in the solution, determining how best to engage, communicate, and collaborate with them; establish a shared understanding of the business analysis activities required to define the solution; and conduct periodic assessment of the business analysis process to ensure its effectiveness.

The business analysis processes are presented as discrete processes below, although in practice, they overlap and interact :

2.1 Identify Stakeholders	2.2 Conduct Stakeholder Analysis	2.3 Determine Stakeholder engagement and Communication Approach	2.4 Conduct Business Analysis Planning	2.5 Prepare for Transition of Future state	2.6 Manage Stakeholder Engagement	2.7 Assess Business Analysis Performance
The process of identifying the individuals, groups or organizations that may impact, are impacted or are perceived to be impacted by the area under assessment.	The process of researching and analyzing quantitative and qualitative information about the individuals, groups, or organizations that may impact, are impacted, or are perceived to be impacted by the area under assessment.	The process of developing appropriate methods to effectively engage and communicate with stakeholders throughout the product life cycle, based on an analysis of their needs, interests, and roles within the business analysis process.	The process performed to obtain shared agreement regarding the business analysis activities the team will be performing and the assignment of roles, responsibilities, and skill sets for the tasks required to successfully complete the business analysis work.	The process of determining whether the organization is ready for a transition and how the organization will move from the current to the future state to integrate the solution or partial solution into the organization's operations.	The process of fostering appropriate involvement in business analysis processes, keeping stakeholders appropriately informed about ongoing business analysis efforts, and sharing product information with stakeholders as it evolves.	The process of considering the effectiveness of the business analysis practices in use across the organization, typically in the context of considering the ongoing deliverables and results of a program, or project.
Inputs	Inputs	Inputs	Inputs	Inputs	Inputs	Inputs
Assessment of business value Elicitation results, if available from past (confirmed or unconfirmed) Business need statement	Stakeholder Register Enterprise architecture Organizational goals and objectives Business Need Statement	RACI Chart Business Need Statement	Project charter Business Need Statement Project Plan	Business case Current state assessment Project Scope Project plan Solution design Stakeholder engagement and communication plan RACI Chart	Stakeholder engagement and communication plan RACI Chart	Business analysis plan Business analysis organization standards Business analysis work products
Tools	Tools	Tools	Tools	Tools	Tools	Tools
Organizational charts Interviews Brainstorming Process flows Questionnaires / surveys	Job analysis Persona analysis Stakeholder maps	Persona analysis Stakeholder maps Retrospectives and Lessons Learned	Burn-down charts Estimation techniques Planning techniques	Group decision making techniques RACI chart (add transition activities) Prioritization techniques Process flows User story SWOT analysis	Feedback collection Elicitation techniques	Burn-down charts Retrospectives and lessons learned Root cause and opportunity analysis Project Activity Hub
Output(s)	Output(s)	Output(s)	Output(s)	Output(s)	Output(s)	Output(s)
Stakeholder Register	RACI Chart Responsible-Accountable-Consulted-Informed	Stakeholder engagement and communication approach	Business Analysis Plan	Readiness assessment Transition plan	Improved Stakeholder engagement and communication	Business analysis performance assessment
Templates:
Stakeholder Register RACI Chart (Responsible-Accountable-Consulted-Informed)