Please review https://ucsdcollab.atlassian.net/l/cp/jGYtZ01Q and https://ucsdcollab.atlassian.net/l/cp/QA4H7QzN for further details on downloading an exception request form and submitting via Google form to the Financial Support Unit.

Types of employment exceptions include: 

• Over-50%

• Non-Student Tutor/Readers

• Miscellaneous

Please utilize the Student Support Portal for submitting questions/issues regarding a graduate student's ASE or GSRTF Fee Remission. 

Examples: 

• I submitted GSRTF for my student a month ago and it has not yet been applied to their billing account. I am requesting a status update regarding my student's GSRTF. 

• My student has ASE Fee Remission. They previously had a health insurance waiver for this quarter but recently cancelled it. We need the TA Health Insurance portion of fee remission re-applied to the student's account. 

Submit a ticket to the Student Support Portal: 

1. Select "Student Support" from Services & Support homepage

2. Select "Get Help & Order Services"

3. Log in with Active Directory credentials when prompted

4. Select "Submit a Ticket" 

5. To reach Fee Remission service offering, please complete as follows:

   1. I want to... Ask a Question or Make a Request

   2. About... Student Billing, Payments, Refunds

   3. Related to... Student Payment Support

   4. More Specifically... Graduate Student Fee Remissions (ASE/GSR)

   5. Subject... Recommended: Student Name (PID) 

   6. Description - Helpful to give the student's name and PID, quarter, the type of employment, what was expected, what happened, take a screenshot

   7. Add attachements - Attach screenshot, if applicable

Please utilize the Budget and Financial Services Portal for submitting questions/issues regarding fee remission posting to the ledger

Examples:

• I was expecting to see the remission post to XX Project, but I am not seeing it

• The proportional split of the remission seems incorrect

Submit a ticket

1. Select "Budget & Finance" from Services & Support homepage

2. Select "Get Help & Order Services"

3. Log in with Active Directory credentials when prompted

4. Select "Submit a Ticket" 

5. To reach Unprocessed Costs Fee Remission service offering, please complete as follows:

   1. About: Financial Accounting

   2. Related to: Graduate Student Financial Administration

   3. More Specifically: Graduate Tuition & Fee Remission Accounting

   4. Subject... Recommended: Remission for Student Name

   5. Description: Please include student's name, PID or EID, and the project in question

Please utilize the Student Support Portal for submitting questions/issues relating to graduate student policies & procedures, student employment eligibility, benefits, miscellaneous questions, etc. 

Examples: 

• I am in the ECE department and am employing a CSE student as a Graduate Student Researcher at 49.99% for Spring 2021. What GSRTF title code and pay rate do I use?

• A student submitted a child care reimbursement form for their Winter 2021 employment as a GSR in their employing department, which is not the same as their home department. Who is responsible for processing the form? It is for John Smith (PID: A1234567 EID: 10348512) who a Math PHD student but is employed as a GSR in Physics for the applicable quarter. 

• I am in the process of submitting an Associate-In application for a PHD student. The student has not yet advanced to candidacy, but is planned to advance prior to the start of instruction. What details should I include in the application? 

• My student was hired as a 50% TA 2 weeks into the quarter; I know we need to calculate a TA Daily Rate of Pay but I'm not sure about the specifics. Are they eligible for TA Fee Remission? How do we calculate the TA Daily Rate of Pay? How do I enter into UCPath? 

Submit ticket to the Student Support Portal: 

1. Select "Student Support" from Services & Support homepage

2. Select "Get Help"

3. Log in with Active Directory credentials when prompted

4. Select "Submit a Ticket to Student Support" 

5. To reach Graduate Student Employment service offering, please complete as follows:

   1. I want to... Ask a Question or Make a Request

   2. About... Student Employment

   3. Related to... On-Campus Employment

   4. More Specifically… Graduate Student

   5. Subject... Recommended: Student Name (PID, EID) - Brief Topic 

   6. Description - Helpful to give the student's name, PID and EID, quarter, the type of employment, what was expected, what happened, take a screenshot

   7. Add attachments - Attach screenshot, if applicable