CCR OCM Change Story, Audience & Talkning Points

 

Change Assessment

Describe the change.

About the Change

Details

Initial Assessment

(Enter date)

Assessment Update

(enter date)

Change Vision

What is the long-range plan for making the change?





Change Reason

What is the impetus for this change?

What is the business reason/s for change?





Change Impact

Describe the affect the change will have overall. 

As part of the audience assessment you'll define the change impact for each audience.





Change Timing

What is the timing for the project?

What is the change context, what other changes are going on?

Is there a mandate or business cycle associated with the timing?





Change Success

Describe what success will look like. Think about what behaviors and outcomes project success.

  • list





Change Progress

Describe how progress will be known. Think about quantitative and qualitative ways to demonstrate progress.

  • list





Change Readiness

Describe the overall change readiness for the change.

As part of the audience assessment you'll define the change readiness for each audience.







Audiences

JCMCCMAudience

Audiences 

WIIFM

Known Resistance

Change Story Focus

Preferred Sender

Channel/Contact Info

Sponsor











Service Owner











Service Team











PMO Director











Project Team











SMT











ITS Managers











ITS Service Owners











PMO Team











PAH Team











Employees











Project Partners











Service Partners













Change Story & Audience Talking Points

Build upon and adjust the change story as the project evolves.

Change Story 

Audience

WIIFM

Include overarching change story

All Audiences



Specific talking points for each audience

Sponsor