CCR OCM Deliverables

Owned by Paul Krueger
Mar 27, 2023
1 min read

 



Milestone

Object

Task

Assigned

Participants

Initial hours per person

Recurring hours

Status

Note (Due Date, Status, Link)

OCM Assessment Complete



Change Assessment Checklist (CAC)



Complete the CAC to understand the change

Change Lead

  • Change Lead

  • Change Practitioner

6







Routinely conduct change assessments at project milestones and update all change management activities accordingly

Change Practitioner

  • Change Lead

  • Change Practitioner



1 hour per assessment





Change Audience Assessment Document



Define impacted audiences 

Change Lead

  • Change Lead

  • Change Practitioner

6







Routinely conduct change audience assessment at project milestones and update all change management activities accordingly

Change Practitioner

  • Change Lead

  • Change Practitioner



1 hour per assessment





OCM Execution Complete













Communications Plan

Create a Communications Plan: project communication opportunities & engagements 

Change Practitioner

  • Change Lead

  • Change Practitioner

6







Conduct and track project communications

Change Practitioner

  • Change Lead

  • Change Practitioner



1 hour per activity





Contact & Feedback  Plan



Establish feedback process 

Change Practitioner

  • Change Practitioner

2







Manage feedback

Change Practitioner

  • Change Lead

  • Change Practitioner



1 hour per activity





Resistance Management Plan





Create a Resistance Management Plan

Change Practitioner

  • Change Lead

  • Change Practitioner

6







Conduct resistance management activities

Change Practitioner

  • Change Lead

  • Change Practitioner



1 hour per activity





Reinforcement Plan

Create a Reinforcement Plan

Change Practitioner

  • Change Lead

  • Change Practitioner

6







Conduct reinforcement activities

Change Practitioner

  • Change Lead

  • Change Practitioner



1 hour per activity





Training Plan

Create Training Plan

Change Practitioner

  • Change Lead

  • Change Practitioner

10







Conduct training activities

Change Practitioner

  • Change Lead

  • Change Practitioner



1-2 hours per training





Service Transition Alignment

Conduct Service Transition core team kick-off

Change Lead

  • SOCM

  • Change Lead

  • Change Practitioner

  • PM

4







Conduct service transition meetings

Change Practitioner

  • Change Lead

  • Change Practitioner



2 hours per meeting





Service Transition Close

Close out the project

Change Lead

  • Change Lead

  • Change Practitioner

  • PM

2








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