Project Roles and Responsibilities

ROLE

Ensures project success through leadership support

RESPONSIBILITIES

• Delivers major project announcements

• Ensures presence at key events; communicate the changes

• Proactively learns about and socialize the project

• Responds to escalated conflicts

• Provides executive decision-making

• Engages with employees outside scheduled events

ROLE

Provides leadership on strategic decisions and actions

RESPONSIBILITIES

• Steers project by making decisions impacting strategy, scope, timeline and budget

• Provides or refers subject matter expertise

• Resolves and/or escalates conflicts

• Supports the changes in words, behaviors and actions

ROLE

Responds to or resolves escalated conflicts and issues 

RESPONSIBILITIES

• Provides functional leadership and oversight in resolving process issues and organizational conflicts

• Engages VC Offices as needed to facilitate productive resolution of organizational change resistance and conflict

• Engages ITS/Health IS as needed to provide technical leadership and insights to inform decision-making

• Liaises to Program and Project Governance and Sponsors as appropriate

ROLE 

Leads process review, design, reengineering, oversees solution(s) implementation

RESPONSIBILITIES

• Provides and identifies appropriate subject matter expertise and stakeholders for process review, design and reengineering

• Reviews and approves functional requirements

• Participates in and endorses results of user acceptance testing

• Partners with Configuration Lead to develop product expertise of selected vended or custom developed solution(s) in preparation for process improvement workshops

• Partners with Change Leader and Practitioner to influence and approve changes to existing processes, policies and procedures

ROLE

Leads out-of-the-box configuration and define implementation requirements

RESPONSIBILITIES

• Develops product expertise of selected vended or custom developed solution(s)

• Develops functional and integration requirements, and provides configuration expertise to support systems integration

• Implements processes and functional requirements leveraging out-of-the box configuration functionality

• Participates in and endorses results of functional and integration testing

ROLE

Serves as process and subject matter expert

RESPONSIBILITIES

• Participate in discussion that will inform the recommendation and selection of solution(s) to address business needs

• Participates in the documentation, analysis, design and reengineering of current state business processes

• Participates in the gathering, reviewing and documenting of functional requirements

• Participates, under OCM direction, in the creation of content for project communication and end-user training 

• Identifies and recommends strategy for closing end-user knowledge, skills and abilities gap(s)
  
  

ROLE

Leads technical design and implementation of system solution(s)

RESPONSIBILITIES

• Leads the design, analysis and execution of all systems integration and customizations in alignment with enterprise architecture standards

• Leads the review, analysis and testing of all technical deliverables from vendor(s), and provide sign off if applicable

• In partnership with the Project Manager, creates work breakdown structures (OTLs) and provides work estimates for all technical deliverables, and resource load if applicable

• Develops product expertise of selected vended or custom developed solution(s)

ROLE

Manages the overall project from initiation to completion

RESPONSIBILITIES

• In partnership with project team members, develops project documentation, work breakdown structures (OTLs), tracks progress to completion and provides regular project updates

• Negotiates with supervisors and assigns tasks to project resources

• Mitigates risks and removes roadblocks, serving as the first point of escalation for project team

• In partnership with Change Leader and Practitioner, integrates OCM plans/activities into project plan

• In partnership with Lean Bench managers, and Process and Configuration Lead, integrates process review, design and reengineering into project plan as applicable

ROLE

As the primary project spokesperson, establishes and oversees the execution of strategy for OCM

RESPONSIBILITIES

• Identifies and partners with the Change Practitioner to establish vision and change management strategy

• In partnership with the Change Practitioner, develops and executes OCM plans in alignment with program strategy

• Proactively engages sponsors, project governance and the campus community to disseminate information and advocates for change

• Addresses organizational change resistance 

• Escalates issues to SOCM

ROLE

In partnership with the Change Lead and Project Manager, applies change management methodology

RESPONSIBILITIES

• Develops and executes project OCM plans (communications, training, coaching, resistance management, etc.)

• In partnership with Program Communications and Change Lead, creates, refines and directly/indirectly delivers content to target audiences leveraging multiple channels of communication

• In partnership with Change Lead, identifies and addresses organizational change resistance

• In partnership with Change Lead, identifies and plans for end-user needs to inform change management and end-user training plans

• In partnership with Change Lead, escalate issues to SOCM and partner to engage audiences

ROLE

Disseminates and advocates for positive change

RESPONSIBILITIES

• Proactively learns about future change

• Attends periodic informational sessions

• Tailors and delivers project content and socializes change

• Establishes two-way communication and feedback loops with local networks

• In partnership with project Change Leads and Practitioners, escalates and de-escalates organizational change resistance and conflicts