KBA Conversion to OGL

We are streamlining our training and guidance resources to provide users with a more cohesive experience. Our knowledge base articles offer comprehensive step-by-step documentation, ideal for in-app guidance. Users can seamlessly navigate through these guides as they perform tasks, with the option to download or view them in video format, catering to diverse learning preferences.

As part of this transition, we are identifying and converting traditional knowledge base 'how-to' articles into the new On-Guide Learning (OGL) format. Eventually, these articles will be phased out from the Services & Support Knowledge Base. Users will be seamlessly redirected to the new, enhanced method of interacting with the system, ensuring a more efficient and user-friendly experience.