/
OCM Info/Comms

Brainstorm date

​Nov 28, 2023

On this page

Table of Contents

​Emoji :hourglass_flowing_sand: Brainstorm Outline

Goals of the brainstorm

OCM FAQs + Comms

Brainstorming topics

Oracle Configuration Manager

Notes

What is OCM?

  • Oracle Configuration Manager (OCM) is used to collect client configuration information and upload it to the Oracle repository.

  • When client configuration data is uploaded on a regular basis, customer support representatives can analyze this data and provide better service to the customers.

Oracle Configuration Manager benefits your organization by:

  • Reducing time for resolution of support issues

  • Providing pro-active problem avoidance

  • Improving access to best practices and the Oracle knowledge base

  • Improving understanding of your business needs

  • Providing consistent responses and services


Questions?



​Emoji :seedling: Brainstorm pre-work


​Emoji :timer: Brainstorm agenda

Item

Time








​Emoji :dart: Brainstorm outcomes

<Embed your results>


Summary of results



Decisions