​Emoji :calendar_spiral: Date

​Nov 28, 2023

​Emoji :busts_in_silhouette: Participants


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​Emoji :goal: Goals

11/14/23 Refresher:

Agenda 11/28:

  • Reviewing OGL Guides:

    Google Drive Live Link
    ​

    • Who will test? ​ to complete today.

    • Where are we with the list? ​ to add a status tracker to

      Google Drive Live Link
      ​for a bird’s eye view of what’s going on and where help is needed.

    • Q+A document (make sure to tag ​) for tips, tricks, and answers to questions! https://ucsdcollab.atlassian.net/l/cp/mzjjw9b7

    • Link to riverside page: ​https://ucsdcollab.atlassian.net/l/cp/muhejWZ2 (draft, test, publish!)

    • Working sessions (each person to bring a guide to work on) --- ​ and ​ to schedule

​Emoji :speaking_head: Discussion topics

Time

Item

Presenter

Notes

Review from 11/14/2023 Meeting

Oracle Guided Learning Roles and Responsibilities

Ana

  • Q) Do we have the right people in the right roles?

  • Q) Does anyone need additional training?

  • Q) What is on your list and how are you prioritizing your Guides?

    • List of content (existing KBA, new, base guide, etc.) as a starting point to send to ​ and ​

  • Q) What is on your list and how are you prioritizing your Guides?

    • guides can link to other systems and content!

  • Q) What do you plan to develop and by when?

11/28/23

  • Introduce/meet the team and stakeholders.

  • ask questions and implement feedback



Ana/Rebe

Rebe introduction: change management lead

Q) Who are your stakeholders? How do we identify them?

  • source of information, channels of communication

    • BFS campus community

    • FinOps: who do I get the majority of tickets from? (to pull data)

    • Office hours

    • Fund Manager Groups/ anyone who processes cost transfers

Q) What is the best method of communication weekly digest?

Q) should we promote existing office hours or should we promote new OGL hours?

  • not a huge attendance to current office hours

  • split up OGL topically/by division (host separate OGL office hours)

  • promote general (5 - 10 mins) OGL training during office hours

  • multiple sessions to focus on functional areas; training to incorporate UC learning courses and KBA incorporations (by topic? by role? by trainings and guidance?)

Q) How to best communicate resolution to pain points (OGL to the rescue)?

Q) Launch date/plan (develop schedule..) courses/guides/sessions with subject matter experts)?

  • How many guides do we want to have finished by ideal launch date?

    • Est. 3 per content developer

    • Provide training course

    • Late Feb/Early March

  • At least one article per content developer by mid January

    • carving out times for workgroups?

    • zoom working sessions (1 to 2 sessions to be scheduled asap!)

Q) What types of activities would be the most helpful for users?

  • collaboration sessions

  • tester work groups





​Emoji :white_check_mark: Questions

@all

How many FinOps guides do you have flagged?
What is each area working on?
What is on your list and how are you prioritizing your Guides?
How can we improve the user experience? How do we make information easier to find?
How do we create a better maintenance system?

​Emoji :arrow_heading_up: Decisions



  1. Add a decision…