2022-10-14 PPMO Meeting notes

Service Management

Welcome - Service Management Handbook

• Service: overarching domain

• Service offering: application or function, can be internal (ITS only) or external (also customer facing)

• Documenting a Service or Offering in ServiceNow - template form to request new service / service offering

• Service Catalog helpful to do a breadcrumb trail to find owners

Share wins and cross functional impacts and challenges

all

• Team will raise their hands / volunteer to share

  • Cross functional

    • EIM project scope changes

    • Scope doc should be finalized today - cliff notes:

      • DES not a part of go live; should still continue with AH aspects of DES, as DES data type will be needed

    • Security patching

      • Impact to org - attempting to quantify

      • How do we project out the new dates

      • https://its-pro.ucsd.edu/issues/?filter=19204

        • Quantifying overload and showing decisions needed on what projects we stop working on for now

    • Lived Name

      • Many workstreams

  • Wins

    • EIM object list

Request: schedule mtg w/ your SO to review projects and their portfolio

Reminder: project CoP next week - Nathalie and workshopping her reports